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About Us
Built for housing professionals who need more than a spreadsheet.
Service Charge Central is a specialist software platform designed to help housing associations, ALMOs, local authorities, and managing agents take full control of their service charge processes. From calculating estimates and actuals through to governance, affordability analysis, and resident-facing reporting, our platform covers the entire service charge lifecycle in one place.
Service charges are one of the most complex and regulated areas of housing management. Getting them wrong, whether through miscalculation, poor audit trails, or inadequate resident consultation, carries significant legal and reputational risk. Service Charge Central was built specifically to address these challenges, replacing error-prone manual processes and disconnected spreadsheets with an integrated, rules-driven platform.
Our platform is built for teams of all sizes. Whether you manage a few hundred properties or tens of thousands, Service Charge Central scales with you. Service charge officers, finance managers, heads of department, and executive teams all have tailored views and role-appropriate access to the data they need.
We are also fully aligned with the requirements of the Leasehold and Freehold Reform Act 2024 (LAFRA), helping organisations prepare for increased transparency obligations, enhanced consultation requirements, and tighter governance standards that the Act introduces.
Service Charge Central is led by a founder with 12 years of experience in the housing sector, including the last 4 years dedicated to service charge transformation. This work has involved helping housing organisations streamline their processes and maximise income, while ensuring accuracy, auditability and full compliance. That hands-on experience shapes every part of the platform.
The platform is developed and maintained by a dedicated team with deep expertise in both housing management and modern software development. Our mission is simple: to make service charge management more accurate, more transparent, and less stressful for everyone involved.
Our approach is grounded in lean process methodology. We focus on eliminating waste, reducing manual hand-offs, and streamlining workflows so that every step in the service charge cycle adds value. By standardising repeatable tasks, surfacing exceptions early, and continuously refining how data moves through the platform, we help teams work smarter, not harder, while maintaining a clear, auditable trail at every stage.