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Leasehold and Freehold Reform Act 2024

Built to Support the
Leasehold and Freehold
Reform Act 2024

Improve transparency, strengthen governance and manage service charges with confidence through a platform designed for Housing Associations, Managing Agents and Property Owners.

Background

What is LAFRA?

The Leasehold and Freehold Reform Act 2024 introduces significant changes to the management and administration of leasehold properties.

The Act places greater focus on transparency, accountability and providing leaseholders with clearer information regarding service charges and associated costs.

Housing providers and managing organisations need robust systems capable of demonstrating how charges have been calculated, approved and communicated.

Our platform has been designed to support these operational requirements through structured service charge management, audit trails, governance controls and reporting capabilities.

Platform Capabilities

How the Platform Supports LAFRA

Six core capability areas designed to help organisations meet their operational and reporting obligations.

Service Charge Transparency

Provide a clear breakdown of how charges are calculated.

  • Property Hierarchy
  • Service Assignment
  • Cost Allocation
  • Apportionment Management
  • Property Charge Breakdown
Provide visibility of how charges are distributed across properties.

Cost Visibility

Manage estimated and actual costs in a structured and auditable manner.

  • Cost Registers
  • Estimate Costs
  • Actual Costs
  • Variance Analysis
  • Cost Exclusions
Clearly identify the source of service charge costs.

Governance Controls

Control financial decisions through configurable approval workflows.

  • Adjustments
  • Discounts
  • Cost Removals
  • Approval Thresholds
  • Multi-Level Authorisation
Ensure changes are reviewed and approved appropriately.

Complete Audit Trails

Maintain a full history of every change.

  • User Activity Logs
  • Cost Changes
  • Approval History
  • Apportionment Changes
  • Historical Records
Provide supporting evidence for reviews, challenges and audits.

Sinking Fund Management

Track reserve funds and major works funds.

  • Contributions
  • Balances
  • Drawdowns
  • Drawdown Reasons
  • Fund History
Provide transparency around reserve fund activity.

Reporting & Resident Communications

Generate reports and supporting schedules.

  • Property Reports
  • Service Charge Reports
  • Supporting Cost Schedules
  • Letter Production Exports
  • Management Information Reports
Provide consistent information to residents and stakeholders.
What's Included

Platform Capabilities

A comprehensive set of tools built for service charge administration.

Property Hierarchy Management
Service Charge Management
Cost Allocation
Apportionment Management
Bulk Uploads
Sinking Fund Management
Governance Controls
Audit Logs
Approval Workflows
Reporting
Letter Production
Multi-Organisation Support
Why It Matters

Key Benefits

Practical improvements that help organisations operate with confidence.

Improve Transparency

Provide a clear view of how service charges have been calculated and allocated.

Strengthen Governance

Introduce approval workflows and controls around financial decisions.

Reduce Manual Processes

Replace spreadsheets and disconnected records with a central platform.

Improve Record Keeping

Maintain complete historical records and audit trails.

Support Resident Enquiries

Quickly access the information required to explain and support service charge calculations.

Future Ready

Adapt processes and reporting as guidance and best practice continue to evolve.

Platform Preview

A Platform Built for the Job

From property hierarchy through to reporting, every area is designed to support operational requirements.

servicechargecentral.com

Property Hierarchy

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Service Assignment

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Cost Uploads

servicechargecentral.com

Apportionment Management

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Approval Centre

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Audit Logs

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Sinking Fund Dashboard

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Reporting Centre

Important Notice: This platform is designed to support organisations in managing service charges and related processes. Organisations remain responsible for ensuring compliance with all applicable legislation, regulations and legal advice.

Preparing for LAFRA?

Discover how the platform can help improve transparency, governance and service charge administration.