Privacy Policy & Cookie Notice

1. Introduction

Service Charge Central ("we", "us", "our") is a specialist software platform for UK housing organisations to manage service charge data. We are committed to protecting your personal data and your right to privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, store and protect personal data, and the choices you have about that data. It applies to visitors to our website and to users of our platform.

2. Data We Collect

We may collect and process the following categories of personal data:

• Contact data — name, email address, organisation and role when you submit a contact form, request a demo, or communicate with us.
• Account data — name, email address and role when you register for an account or are invited to use the platform.
• Usage data — information about how you use our website and platform, including IP address, browser type and pages visited.
• Organisational data — service charge, property and financial data that you or your organisation enter into the platform.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and operate the Service Charge Central platform.
• To respond to enquiries, demo requests and support requests.
• To send service-related communications and platform updates.
• To improve our website, platform and services.
• To comply with legal and regulatory obligations.

We process personal data on the following lawful bases under UK GDPR: performance of a contract, legitimate interests (for improving our services and responding to enquiries), consent (for non-essential cookies and marketing), and legal obligation.

4. Cookies

We use cookies and similar technologies on our website. Under the Privacy and Electronic Communications Regulations (PECR), we require your consent before setting non-essential cookies.

Essential cookies

These are necessary for the website to function (for example, remembering your cookie consent preference). They are set as soon as you visit the site and cannot be disabled.

Non-essential cookies

These include analytics cookies that help us understand how visitors use our site so we can improve it. You can accept or reject these cookies using the consent banner shown when you first visit the site. You can change your preference at any time by clearing your browser storage.

5. Data Sharing

We do not sell your personal data. We may share it with trusted service providers who process data on our behalf (for example, hosting and email delivery providers), all of whom are bound by appropriate data processing agreements. We may also disclose data where required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Contact and enquiry data is retained for a reasonable period to allow us to respond and manage our relationship with you.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit, access controls and regular security reviews. However, no method of transmission over the internet is completely secure.

8. Your Rights

Under UK GDPR you have the right to:

• Be informed about how we use your data (this policy).
• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your personal data (in certain circumstances).
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the details below. If you have a concern about how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us.